What is your refund and cancellation policy? July 16, 2015 June 24, 2017 Barbora Vlasakova If you cancel 2 hours before the tour time you will get your money back. However if you prepay and do not show up we do not give refunds, we either put you on another tour or you will have to book us again on your next trip. Previous postHow Do I Pay? What are the methods of payment?Next postWhat if it is raining or even snowing, can we still do the tour?